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I had booked a flight to Johor Bahru for 2:40 pm on a Friday. I thought there would be just enough time to finish off work and rush to the airport.
A few days before the flight, an email arrived informing me that the flight would be delayed by an hour, to 3:40 pm. This was fine, as the wedding was scheduled to start at 7 pm. It provided ample time to settle in and join the merriment.
Anyway, I made the trip in time for the function.
My return flight was scheduled for the following morning, the first one out at 6:30 am. If leaving early and rushing to the airport at an unearthly hour to arrive before the stipulated time was not enough, imagine how frustrating it is when the flight is delayed. Why was there a delay when the airport was clear, the weather was fine, and the plane was just starting its journey for the day? It's anybody's guess—no announcement and, obviously, no apologies.
The reason people prefer air travel over driving in Malaysia, which boasts an extensive highway network admired globally, is the convenience it offers. The unpredictability of traffic conditions makes driving burdensome, especially for short trips. Although the travel time is comparable in both scenarios, the freshness factor becomes a significant consideration. The time needed to reach the airport, check in two hours before departure, and wait will be similar if one were to drive to the equivalent destination on the west coast of Peninsula Malaysia.
It appears that Malaysians are being taken for fools. They find themselves at the mercy of these operators, be they local budget carriers or regular airlines. There may be a need for assertive customers with a mob mentality, rather than the compliant, submissive ones they typically encounter here.